Question 1

Who can play on the equipment?

Accepted Answer

Our equipment is designed for children 5 years & younger

Question 2

How much is delivery?

Accepted Answer

Delivery costs are dependent on location.

Let us know your location and we will quote you for the additional travel.
*Conditions may apply

Question 3

How long is the hire period?

Accepted Answer

Our packages include a hire period of 4 hours. if you would like to extend the time, let us know & we can quote you for additional time.

Installation-We will arrive 1-2 hours prior to your event start time to set up. Please ensure the area is flat, clean and has sufficient space ready for our team to set up the equipment.

Retrieval- After 4 hours of play time we’ll return to retrieve equipment. Additional time can be arranged for a fee.

Question 4

Do you require a deposit to secure my booking?

Accepted Answer

A $200 deposit is required up front to secure your date and will act as your Bond. The $200 deposit is non refundable upon a cancellation request. With a minimum of 30 days' notice, you can change your date without incurring any date change fees.

The balance of the hire fee not including the bond shall be payable no later than 7 calendar days before the delivery date. If the balance of the hire fee is not paid within this timeframe, the owner may (acting reasonably) terminate the arrangements under this agreement. The deposit acting as your bond will be refunded upon inspection of soft play equipment to your nominated account.

Please see Terms & Conditions for more details

Question 5

How much is the bond?

Accepted Answer

A $200 bond is required on all hire equipment and is payable in full 7 days prior to your event. If the equipment is returned to us in good condition, the bond will be refunded to your account and will show in your account within 10 business days. No cash bonds accepted.

If equipment is returned – with minor wear/tear, with evidence of prohibited items, or is excessively messy (as deemed by Little Luxe Play Space) your bond will be retained. If equipment has suffered permanent damage, you may be liable for full replacement cost. Please note: the soft play items are not waterproof, and the bond will be used as a cleaning fee if the items are returned with wet inner foam.

Please read and make yourself familiar with our rental contract terms & conditions

Question 6

What is included in the packages?

Accepted Answer

Our packages all include Safety mats, Picket fencing, Acrylic rules sign.

Question 7

How much space is required for the packages?

Accepted Answer

We recommend you have a minimum of 25m2 of space for our Luxe packages. We have added additional notes to all packages on recommended space required.
Please ensure if you add more items, you allocate more space as required.

If your venue requires us to climb stairs, is tricky for us to access, or there is no nearby parking please contact us before booking.

Question 8

Can I hire your equipment if my event is outside?

Accepted Answer

Our preferred location for our soft play and bounce castle is indoors at a venue, hall or large home. The benefit of this is rain or shine your event can go ahead! 
We can set up outdoors on dry ground and in fine weather but highly recommend you have a wet weather back up venue. We have reserved our equipment for your exclusive use on this date, we do not offer refunds if it rains or is too windy on the day.

Our soft play equipment and ball pits must not get wet or be fully exposed to the sun as the equipment can become slippery and/or hot.

Question 9

What happens if it is raining the day of my event & it is outdoors?

Accepted Answer

We recommend having your event indoors or having a back up venue for your event.
We have booked out our equipment exclusively for your event & do not offer refunds.

Question 10

Can I hire your equipment if my event is in a public park?

Accepted Answer

Yes, you can hire our equipment in a public park. However, council have conditions surrounding this which will require an additional fee/permit. Please also have a backup venue as we will not set up in wet/windy conditions.

Question 11

What are the rules of play?

Accepted Answer

You will find our full Rules of Play & Guidlines here.(https://www.littleluxeplayspace.com.au/general-5)

Question 12

What are your terms & conditions?

Accepted Answer

Click here to view our Terms & Conditions (https://www.littleluxeplayspace.com.au/general-5-1)

FAQ